Shipping Policy

Thank you for shopping at pacifista.shop. This Shipping Policy explains how we handle the processing, shipping, and delivery of your orders.

1. Shipping Destinations

We are pleased to offer worldwide shipping. If your country is available at checkout, we can ship to you. If you encounter any issues with your shipping address, please contact us by email.

2. Processing Time

Orders are typically processed within a reasonable time after payment is confirmed. During busy periods, processing times may be slightly longer. Orders are not processed on weekends or public holidays.

3. Delivery Times

Once your order has been processed and shipped, delivery usually takes approximately:

• 7–10 working days for most international destinations.

Delivery times are estimates and may vary depending on your location, local postal services, customs processing, and other factors beyond our control.

 

EU Order Delivery Timeframes

Orders shipped to EU countries are typically processed within 1–3 business days after payment confirmation. Estimated delivery time is 10–20 business days (shipped from China). If delivery cannot be completed within the agreed timeframe due to force majeure or customs delays, we will notify you promptly. In the event of a significant delivery delay, EU consumers have the right to cancel their order and receive a full refund in accordance with applicable local law.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the contents of your order. Any applicable fees will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to follow your order’s journey.

6. Customs, Duties and Taxes

Depending on your country, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are not included in our product prices or shipping costs and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information if needed.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate when placing an order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

8. Delays and Lost Packages

While we work with trusted carriers, delays can occasionally occur due to factors such as customs inspections, weather conditions, or local postal issues.

If your order appears to be significantly delayed or lost in transit, please contact us at hello@laser-igniters.com with your order number and tracking information so we can assist you.

9. Damaged Items on Delivery

If your order arrives damaged, please contact us as soon as possible with photos of the damaged item and packaging. We will review the situation and work with you to find an appropriate solution in line with our Return & Refund Policy.

10. Returns Related to Shipping

If you wish to return an item after delivery, this will be handled according to our Return & Refund Policy. Customers have 14 days from the date of receipt of the product to request a return and must contact us by email before sending any product back.

11. Contact

For any questions or concerns regarding shipping, delivery, or tracking, please contact us:

Email: hello@laser-igniters.com
Contact method: Email only